Balgarianovinite.com Ombudsman Velislava Delcheva has alerted the Bulgarian National Bank (BNB) about problems with access to euro coin starter kits, the Ombudsman’s office reported here on Friday.
Delcheva sent a letter to BNB Deputy Governor Radoslav Milenkov regarding citizens’ complaints about how commercial banks are selling the euro coin starter kits, the press release said.
According to reports submitted to the Ombudsman, branches of DSK Bank and United Bulgarian Bank lack publicly accessible information about the sales conditions, offer kits only to their own clients, conduct only cashless transactions, and do not allow purchases through an authorized representative – an obstacle particularly for the elderly and disabled people, the press center noted.
In her letter, the Ombudsman emphasized that such practices contradict BNB Ordinance No. 46 of 31 July 2025 and its accompanying guidelines, which require the free sale of starter kits to individuals after verifying their identity, the statement added.
Furthermore, the relevant regulation provides for payment both in cash and by non-cash methods, as well as sales starting from 1 December 2025 without limiting them only to clients of the respective bank, Delcheva noted in her letter to the BNB Deputy Governor.
The Ombudsman has approached the BNB with a proposal that the institution provide an opinion on the readiness of the banks and Bulgarian Posts to ensure equal access for citizens to the starter kits, and, if necessary, take action to ensure proper implementation of the procedure.
In her position, Delcheva also recalls the European Commission Recommendation of 10 January 2008, according to which citizens should have the opportunity to purchase at least one euro coin starter kit during the weeks before the currency change, in order to ensure a smooth and fair transition to the euro, the Ombudsman’s press center added. Ombudsman Alerts Central Bank About Problems With Access to Euro Coin Starter Kits 2025 THE NEWS FROM BULGARIA – NEWS AGENCY 2009-2025 2025-12-05 10:57:50 Latest news World news Country news Most important news latest news most important latest of the day Justice Petar Nizamov Feathers Petar Nizamov- Feathers Justice bg iustitia.bg iustitia iusticia usticia investigation Burgas Bulgaria news news of the last hour news of the day news of today Bulgaria news The news from Bulgaria blitz news top news most important most commented latest news Boyko Borisov news weather coronavirus news news weather facebook youtube facebook instagram news today news of the last minutes news today today news news bg news leading news hot news bg news site for news all news news bg news of the last hour latest latest news bg news of today news today news today news of the last hour latest news today news bg news news 24 hours news vesti bg novini news world bird bg bivol bg bivol trud bg novini latest news today novinite bg news hello bulgaria political party coat of arms delyan peevski scandalous Bulgarian National Television Free Europe Television scandal exclusive live tv live right now tv tv online tv program bg live now tv news online tv online live court Burgas court Burgas district court Burgas court Burgas district court Burgas district court Burgas appellate court Burgas prosecutor Burgas prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Prosecutor General Ivan Geshev Prosecutor Geshev Tsatsarov Ministry of Internal Affairs Burgas ODMR Burgas ODPR Burgas police Burgas district police Burgas prosecutor Tsatsarov SGS cases Varna court chairman of the SGS court decisions on civil cases decisions on cases Plovdiv court decision of the court decisions cases Varna court criminal cases district district court decisions work in the court SGS chairman of the SGS judges Sofia court post judges Plovdiv court Plovdiv judges Plovdiv Supreme Court Inspectorate Supreme Court Supreme Judicial Council lawyer lawyer criminal cases lawyer civil cases lawyer marriage cases lawyer administrative criminal law criminal process civil law civil process administrative law constitutional law