Balgarianovinite.com After Romania introduced in 2023, a bot named Ion, the world’s first government adviser powered by artificial intelligence, which met with limited success, the country’s authorities are now giving technology a second chance. In the city of Timisoara, a virtual assistant based on artificial intelligence is already up and running. According to the municipality’s official website, the assistant operates around the clock and can communicate in nearly all foreign languages.
Through the chatbot, which cost RON 200,000 (approximately EUR 40,000), residents can book appointments to replace their ID cards, submit applications, and even file complaints.
“Every day, people come to Timisoara City Hall with all kinds of questions, while municipal employees face an ever-increasing workload. Now, we have Timi. It’s an assistant that tells you what you need to do if you want to build a house in Timisoara or if you’ve lost your ID card, for example,” Mayor Dominic Fritz said.
The virtual assistant features a system that allows users to ask questions and hear the answers in audio format. Responses are generated based on information published on the municipality’s website. For certain services, such as registry functions, Timi can utilize data available in internal platforms, but only with the explicit consent of the user. Timi receives complaints from residents, it can automatically redirect them to the responsible departments, eliminating the need for citizens to identify the correct department themselves.
Timi has been designed as an evolving system that will be continuously improved through the addition and regular updating of official information.Despite this, some local residents remain sceptical about the assistance provided by artificial intelligence, even though using such a tool could save time.
“I prefer to speak to a person face to face, but it would probably help,” a local resident told Romanian news television channel Digi24.
In the first hours after its launch, the assistant was tested by more than 1,000 users, the outlet reported. Timisoara Municipality Launches AI-powered Virtual Assistant for Citizens Services 2026 THE NEWS FROM BULGARIA – NEWS AGENCY 2009-2025 2026-02-09 14:26:02 Latest news World news Country news Most important news latest news most important latest of the day Justice Petar Nizamov Feathers Petar Nizamov- Feathers Justice bg iustitia.bg iustitia iusticia usticia investigation Burgas Bulgaria news news of the last hour news of the day news of today Bulgaria news The news from Bulgaria blitz news top news most important most commented latest news Boyko Borisov news weather coronavirus news news weather facebook youtube facebook instagram news today news of the last minutes news today today news news bg news leading news hot news bg news site for news all news news bg news of the last hour latest latest news bg news of today news today news today news of the last hour latest news today news bg news news 24 hours news vesti bg novini news world bird bg bivol bg bivol trud bg novini latest news today novinite bg news hello bulgaria political party coat of arms delyan peevski scandalous Bulgarian National Television Free Europe Television scandal exclusive live tv live right now tv tv online tv program bg live now tv news online tv online live court Burgas court Burgas district court Burgas court Burgas district court Burgas district court Burgas appellate court Burgas prosecutor Burgas prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Prosecutor General Ivan Geshev Prosecutor Geshev Tsatsarov Ministry of Internal Affairs Burgas ODMR Burgas ODPR Burgas police Burgas district police Burgas prosecutor Tsatsarov SGS cases Varna court chairman of the SGS court decisions on civil cases decisions on cases Plovdiv court decision of the court decisions cases Varna court criminal cases district district court decisions work in the court SGS chairman of the SGS judges Sofia court post judges Plovdiv court Plovdiv judges Plovdiv Supreme Court Inspectorate Supreme Court Supreme Judicial Council lawyer lawyer criminal cases lawyer civil cases lawyer marriage cases lawyer administrative criminal law criminal process civil law civil process administrative law constitutional law