Balgarianovinite.com On World Consumer Rights Day, March 15, experts from the Commission for Consumer Protection (CPC) organize initiatives aimed at raising awareness among consumers about their rights, making an informed choice of goods and services, and protecting themselves in case of scams. This year, World Consumer Rights Day is themed “Safe Products, Confident Consumers”.
World Consumer Rights Day was first declared in 1985 by the United Nations to demand that the rights of all consumers are respected and protected, and to protest against market abuses and social injustices which undermine those rights.
In an interview for BTA, Commission for Consumer Protection member Tsvetislava Lakova presented the most common risks for consumers when shopping online.
It is important for consumers to make informed purchasing decisions based on the information provided in advance by retailers, she said. She warned consumers not to trust unrealistically low prices, especially when products are advertised as “brand-name,” or unusual terms in offers, such as claims of a 180-day or longer return policy, and not to shop on unusual retail platforms – unknown websites, pop-up ads, and the like.
“When consumers shop through platforms that lease their retail space to other merchants, they need to be careful. In this case, consumers enter into a contract with the respective merchant, not with the platform owner, and if they need to exercise their right of withdrawal or file a complaint, they must contact the merchant from whom they made the purchase. This can be difficult or nearly impossible if the merchant is outside the European Union,” Lakova warned. Before making a purchase on a platform, it is advisable for the consumer to read reviews from customers who have purchased the same product from that merchant.
“In cases where we purchase goods online and, upon inspection after receiving them, have doubts about their authenticity, consumers must be aware of their rights, namely: The Consumer Protection Act allows them to withdraw from the contract within 14 days of receiving the goods. To do so, the consumer must notify the merchant in writing that they wish to cancel the contract, after which they must return the purchased goods; only then is the merchant obligated to refund the amount paid,” explained Lakova. Consumer Protection Commission Raising Awareness on World Consumer Rights Day 2026 THE NEWS FROM BULGARIA – NEWS AGENCY 2009-2025 2026-03-15 07:56:08 Latest news World news Country news Most important news latest news most important latest of the day Justice Petar Nizamov Feathers Petar Nizamov- Feathers Justice bg iustitia.bg iustitia iusticia usticia investigation Burgas Bulgaria news news of the last hour news of the day news of today Bulgaria news The news from Bulgaria blitz news top news most important most commented latest news Boyko Borisov news weather coronavirus news news weather facebook youtube facebook instagram news today news of the last minutes news today today news news bg news leading news hot news bg news site for news all news news bg news of the last hour latest latest news bg news of today news today news today news of the last hour latest news today news bg news news 24 hours news vesti bg novini news world bird bg bivol bg bivol trud bg novini latest news today novinite bg news hello bulgaria political party coat of arms delyan peevski scandalous Bulgarian National Television Free Europe Television scandal exclusive live tv live right now tv tv online tv program bg live now tv news online tv online live court Burgas court Burgas district court Burgas court Burgas district court Burgas district court Burgas appellate court Burgas prosecutor Burgas prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Burgas district prosecutor’s office Prosecutor General Ivan Geshev Prosecutor Geshev Tsatsarov Ministry of Internal Affairs Burgas ODMR Burgas ODPR Burgas police Burgas district police Burgas prosecutor Tsatsarov SGS cases Varna court chairman of the SGS court decisions on civil cases decisions on cases Plovdiv court decision of the court decisions cases Varna court criminal cases district district court decisions work in the court SGS chairman of the SGS judges Sofia court post judges Plovdiv court Plovdiv judges Plovdiv Supreme Court Inspectorate Supreme Court Supreme Judicial Council lawyer lawyer criminal cases lawyer civil cases lawyer marriage cases lawyer administrative criminal law criminal process civil law civil process administrative law constitutional law